Does Citizens Bank Have Zelle

Basic Banking Not Reliable Or Versatile

I have had this app for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where the app will have random unknown errors that causes it not to let you log in to the account. This can be very frustrating when you need to check balances or transactions in a time sensitive manner. I do not like that the Citizens Bank credit card is not integrated better to the account and app. The only thing you can do with it on the app is view transactions, but you cannot easily make and schedule payments using the app. I have found that only the primary cardholder can have the transactions show, but a second cardholder cannot see transactions through their account, even if they are the second name on the account. I have used several other apps through banks that have their cards very well integrated and streamlined for simple payment and tracking. I have not had any issues utilizing the Zelle feature for family and friends, so that is also a good feature. For such a large banking chain, they need to devote more time to their software development and modernization, but this app does alright for its basic functionality.

What If I Want To Send Money To Someone Whose Bank Or Credit Union Doesnt Offer Zelle

You can find a full list of participating banks and credit unions live with Zellehere.

If your recipientâs bank or credit union isnât on the list, donât worry! The list of participating financial institutions is always growing. If the recipient’s bank or credit union isn’t participating yet, your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account . Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

What If I Get An Error Message When I Try To Enroll An Email Address Or Us Mobile Number

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team at 262-363-6500 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your desired bank account so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Citizens Bank account so you can start sending and receiving money with Zelle.

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What Types Of Payments Can I Make With Zelle

Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.2

Since money is sent directly from your bank account to another persons bank account within minutes,3 Zelle® should only be used to send money to friends, family and others you trust.

Neither Citizens Business Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Someone Sent Me Money With Zelle How Do I Receive It

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.3

If you have not yet enrolled with Zelle®, follow these steps:

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How Do I Enroll In And Use Zelle

To get started, log in to Citizens Business Banks online banking or mobile app and navigate to the Send Money With Zelle® tab. To enroll, accept terms and conditions, tell us your email address or U.S. mobile number and deposit account, and then you will receive a one-time verification code, enter it and youre ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply add a trusted recipients email address or U.S. mobile phone number, enter the amount youd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.3

To request money using Zelle®, choose Request, select the individual from whom youd like to request money, enter the amount youd like to request, include an optional note, review and hit Request.4

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

Polk Countys Bank Since 1920

From first homes to first cars, births to college tuition, and business start-ups to retirement planning, Citizens Bank & Trust has proudly served Polk County since 1920. We are local bankers who work for, live in, and support this wonderful community we all call home. We know how hard you work and you deserve a bank that works just as hard for you. We’re here for the long haul for you and your financial needs.

Citizens Bank & Trust is a full-service financial institution, with a wide range of account and loan products tailored to fit your individual needs. Additionally, we offer the most experienced group of wealth management, trust and private banking professionals in the market to assist you.

We take great pride in being Polk Countys bank and work every day to serve the financial needs of our customers, while still providing a hometown banking feel. We are a true community bank and will always consider you and your financial needs our number one priority.

We are Citizens Bank & Trust and we are proud to be your bank!

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How Do I Use Zelle

You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select âSend Money with Zelle®â. Following the prompts, enter the information requested, accept the terms and conditions, and youâre ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile deviceâs contacts , add the amount youâd like to send and an optional note, review, then hit âSend.â In most cases, the money is available to your recipient in minutes1.

To request money using Zelle, choose âRequest,â select the individual from whom youâd like to request money, enter the amount youâd like to request, include an optional note, review and hit âRequestâ3.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

Send And Receive Money With Zelle

Introducing Zelle a fast, safe and easy way to send money in minutes1 to friends, family and others you trust2, using only their U.S. mobile number or email address. Use Zelle in your The Citizens Bank app to send money directly from your bank account to theirs. With Zelle, you can also receive money directly into your bank account within minutes1.

Send money directly from your account to theirs typically in minutes.1

Send or receive money right from your The Citizens Bank app.

Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.

Enroll today and send money to friends and family:

• Log into the The Citizens Bank app.

• Select “Send money with Zelle®”.

• Enroll your U.S. mobile number or email address.

• Youre ready to start sending and receiving money with Zelle.

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What If I Want To Send Money To Someone Whose Financial Institution Doesnt Offer Zelle

You can find a full list of participating banks and credit unions live with Zelle®here.

If your recipients financial institution isnt on the list, dont worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account . Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

How Long Does It Take To Receive Money With Zelle

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isnt enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipients account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the right email address or U.S. mobile phone number.

If youre waiting to receive money, you should check to see if youve received a payment notification via email or text message. If you havent received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call the Citizens Bank customer support team at 262-363-6500 for assistance.

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Can I Pay A Small Business With Zelle

Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.

Neither Citizens Bank, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people you trust. Also, always ensure youve used the correct email address or U.S. mobile number when sending money.

1 Transactions typically occur in minutes when the recipients email address or U.S. mobile number is already enrolled with Zelle.

2 Must have a bank account in the U.S. to use Zelle.

3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

What If I Want To Send Money To Someone Whose Financial Institution Doesn’t Offer Zelle

You can find a full list of participating banks and credit unions live with Zelle®here.

If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account . Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

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I’m Unsure About Using Zelle To Pay Someone I Don’t Know What Should I Do

If you don’t know the person, or aren’t sure you will get what you paid for , you should not use Zelle® for these types of transactions.

These transactions are potentially high risk . Neither Citizens Bank & Trust nor Zelle® offers a protection program for any authorized payments made with Zelle® for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Im Unsure About Using Zelle To Pay Someone I Dont Know What Should I Do

If you dont know the person, or arent sure you will get what you paid for , you should not use Zelle for these types of transactions.

These transactions are potentially high risk . Neither Citizens Bank nor Zelle offers a protection program for any authorized payments made with Zelle for example, if you do not receive the item you paid for or the item is not as described or as you expected.

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Send Money In The Moment With Zelle

Introducing Zelle a fast, safe and easy way to send money in minutes1 to friends, family and others you trust, right from the Citizens Trust Bank mobile app. Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle in your Citizens Trust Bank app.

Fast

Send money directly from your account to theirs typically in minutes.1

Safe

Send or receive money right from your Citizens Trust Bank app.

Easy

Send money to almost anyone you know and trust2 using just an email address or U.S. mobile phone number.

GETTING STARTED IS EASY.

Log into the Citizens Trust Bank app.

Tap “+” at the bottom of the screen, then select the Zelle® icon.

Enroll your U.S. mobile number or email address.

Send money to friends family and others you know and trust.

Send Money In The Moment

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How Does Zelle Work

When you enroll with Zelle through the Citizens Bank app, your name, your financial institutions name, and the email address or U.S. mobile number you enrolled is shared with Zelle . When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its directory and notifies Citizens Bank of the incoming payment. Citizens Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

Can I Cancel A Payment

You can only cancel a payment if the person you sent money to hasnt yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasnt yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment.

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank or credit union account and cannot be canceled. This is why its important to only send money to people you trust, and always ensure youve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you arent able to get your money back, call our customer support team at 262-363-6500 team so we can help you.

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How Do I Enroll In Zelle

To start using Zelle® at Citizens Bank & Trust, you must be enrolled in Bill Pay. If you are not already enrolled in Bill Pay, you can enroll by logging in to online banking or our mobile banking app. Locate the Payment Center tab and follow the instructions to complete the Bill Pay enrollment steps. Once enrolled in Bill Pay you can access Send Money With Zelle® tab in Bill Pay to complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

Bring Back The Old App

Aesthetically I find this ad to be very nice. What makes me crazy is the two layer authentication. I have that on my credit card which is fine because I might access it twice a month. However, I access my Citizens accounts three or four times a day. The two level authentication is way over the top.The widget that was on the old app is now gone. I used to find that to be very helpful.There were many times that I would make a charge on my debit card and it wont show up for three or four days. That makes balancing my account so much more difficult.If you call customer service I have the phone errata hold for an incredibly long period of time. Why dont they just hire Sabor people and give better customer service. When you do get through call about I generally always get support with a very thick accent. They were offense to them, they racks it is their accent, but if you cant understand it what good is it. Ive had to ask to be

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Want To Invest Your Wealth

Citizens Bank is proud to offer wealth management services through our partnership with Coffee Financial/Raymond James.

Our customers now have the opportunity to have expert advice for growing, protecting, transferring, and investing their wealth.

Wondering How Much You Can Afford?

We have a wide variety of calculators to help you with your financial planning. Here are just a few:

Business Accounts To Fit Your Needs

We have a new account lineup for our businesses.

Businesses today need a wide variety of financial services. Whether you run a small 1-2 person start up shop, or enlist the help of multiple employees, Citizens Bank has a business account to fit your particular needs.

Check out our many options below.

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