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Who Is Eligible For Direct Express

Problems With Direct Express Debit Cards Are Widespread

At this point, you may be interested in getting a Direct Express card. That brings us to our next question: who is actually eligible for this card?

The short answer is that anyone who qualifies for federal benefits can receive those benefits in a Direct Express card. Beyond that, there are no other eligibility requirements you need to worry about.

Once you have the card, you cannot borrow against future funds, so you must still wisely budget from month to month. A Direct Express card gives you an easier and more convenient way to spend those funds.

Before You Call Customer Service

Before you call Direct Express Customer Service team, it is important to know what the top issues people call customer service for and what you should expect if you are calling about one of the following issues:

Dispute Unauthorized Transactions

Debit and Credit Card these days have become a favorite target of online fraudsters looking to make a quick buck.

If you have been a target of fraud and have transactions on your debit card you did not make or authorize, it is important to report this to customer service immediately. The sooner you report the issue, the better your chances of getting your money back.

Replace Lost or Stolen Card

If your debit card is lost or stolen, you should call customer service right away.

First, this is important because they will immediately cancel the card so there can be no transactions added to the card while you wait for your new card.

Second, it takes about 10 days to get your new card, unless you pay for expedited shipping with tracking.

Reach Dispute Resolution Department

You can reach the Dispute Resolution Department through the customer service number.

If you are disputing a transaction on your card, it is important to know the following:

First, it is important to have all the details of the event you are calling to dispute. This includes when the transaction happened when you became aware of it and why you are sure you did not authorize that transaction.

Thats why its important to get that completed quickly.

How Can I Apply For A Social Security Debit Card

Provided you receive federal benefits, you can register for the card. Apply at your local Social Security office, visit, or call the Direct Express card enrollment center at 333-1795.

Once youre accepted, you need not do anything further. Your benefits are conveniently paid directly to your card account each month for access whenever you need them.

Zia Sherrell is a digital health journalist with over a decade of healthcare experience, a bachelors degree in science from the University of Leeds and a masters degree in public health from the University of Manchester. Her work has appeared in Netdoctor, Medical News Today, Healthline, Business Insider, Cosmopolitan, Yahoo, Harper’s Bazaar, Men’s Health and more.

When shes not typing madly, Zia enjoys traveling and chasing after her dogs.

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Hold Times May Be Long

Be aware that hold times can be long, with some customers reporting a 30-minute or more wait time before they are able to talk to a live person.

It is important to note that Direct Express is NOT the same as Cash Direct Express, which is a different company running a payday loan service.

That company is not affiliated with the government-issued Direct Express Card.

Some consumers that have had a bad experience with Cash Direct Express are calling the government-issued card service to complain.

As a result, some callers may be complaining online about Direct Express when they are actually venting about Cash Direct Express.

Direct Express Vs Credit And Debit Cards

Comerica Bank Direct Express Card Routing Number

Direct Express looks like a credit or debit card, and it functions much the same way when you need to spend money. However, there are several major differences between these types of cards.

Unlike a credit card, you are not actually borrowing money. You dont have to worry about paying off a balance, taking on debt, getting charged interest, or spending more money than you actually have. Instead, the amount of funds you have available is limited by the federal benefits you receive.

Unlike a debit card, you cannot manually add money to a Direct Express card. You are limited by the benefits you receive each month. However, nothing keeps you from using both a debit and a Direct Express card and a traditional debit card so long as you dont get the two of them confused.

These are some of the primary differences between these types of cards. Its important to understand some of the other similarities and differences between them before deciding whether Direct Express is right for you.

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What Time Does Direct Deposit Hit Unemployment

The specific time direct deposit will hit for unemployment varies from state to state. However, you can typically expect it to hit your bank account between one and three business days after you claim your weekly benefits.

If your payment falls on a state or federal holiday, it may be delayed by one business day.

What Time Does Direct Deposit Hit

Considering direct deposit is intended to be immediate, direct deposit should hit the same day its sent. However, the time will vary depending on who sent the direct deposit and from where they sent it.

It also depends on the agreement between the individual bank or credit union and the Automated Clearing House.

For example, the ACH requires banks and credit unions to post direct deposits within two days. This system helps ensure all employees receive payment according to the payroll schedule.

With that said, you can typically expect the direct deposit to hit your bank account by midnight on your payday.

As for direct deposits regarding other sources, the money should hit your bank account on the same day or within one business day.

Tip: If you want to receive your direct deposit earlier, consider opening a checking account with a digital bank, such as AXOS. They offer early direct deposits, allowing you to receive your paycheck up to two days early.

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Can A Retailer Block Or Put A Hold On My Direct Express Account

The answer depends on the type of transaction you are trying to perform.

In some cases, a merchant may place a âholdâ on a debit or credit card account in an amount to cover the entire estimated cost of the transaction.

This hold may last up to up to 72 hours.

This practice is typically used by hotels, rental car companies, gas stations, and other merchants who block in advance for more than the actual cost of the transaction.

If you are using one of the merchants listed above, then there is a possibility that they may place a hold on a certain amount on your card.

This amount may sometimes be more than your transaction amount.

However, once the hold is released, typically within 72 hours, the actual amount of the transaction is charged to your account.

During the time of the hold, they may take out more than the transaction amount.

You will have to wait for the transaction to be settled in order to get the difference back into your account.

What If The Card Is Lost Or Stolen

Direct Express Cards: Get The Facts On How It Works

If your card is lost or stolen, it must be reported to customer service within two business days to limit your liability for losses to $50. After two days, you may be liable for up to $500 in losses. After 120 days, you may be liable for the full amount.

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In Case Of Errors Or Questions About Your Card Transactions

  • Your name and Card number.
  • Why you believe there is an error, and the dollar amount involved.
  • The approximate date when the error took place.Please provide us with your street address, email address and telephone number, as well, so that we can communicate with you.
  • If the error cannot be resolved over the phone, you must provide us written notice of the error within 10 Business Days at Direct Express®, Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190.
  • We will determine whether an error occurred within 10 Business Days after we hear from you, and we will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within 10 Business Days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Card Account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question.
  • If you need more information about the error resolution procedures, call us at the Customer Service number below.
  • Can I Transfer Money To A Checking Or Savings Account

    Yes, you can transfer money from your Direct Express account to a personal U.S. bank account. This includes a checking or savings account with a bank or credit union.

    However, there is a fee for this service. Direct Express will charge you a fee of $1.50 each time you transfer money from your account.

    This fee will be deducted from your Direct Express card account.

    To initiate a transfer, call the Direct Express Card ExpressCustomer Service Department number on the back of your card orvisit the website here.

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    Direct Express And Your Credit Score

    As we noted, you are likely to use your Direct Express card in addition to other cards like debit or credit cards. Because of this, you may be wondering: what effect does Direct Express have on your credit score?

    Fortunately, this card has no impact on your credit score whatsoever. Not only will your behavior with this card not hurt your credit score, but you dont have to worry about meeting a minimum credit rating to qualify.

    The Us Department Of The Treasury Encourages Recipients To Consider The Direct Express Card

    How to Sign Up for Direct Express Debit MasterCard

    The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. Those already receiving federal benefits by paper check must contact their paying agency to switch to an electronic payment method. Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express® Debit MasterCard® card account.

    For more information, please visit

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    How Does The Direct Express Social Security Debit Card Work

    When you sign up for Direct Express, you’ll receive a debit card in the mail. It looks like any other debit or ATM card and has an electronic chip. The government will begin to deposit your monthly Social Security or other eligible benefits onto the card.

    You’ll be issued with a personal identification number or PIN. You can use your card and PIN to withdraw cash at ATMs or to buy goods or services from retailers.

    You can use your Direct Express Social Security debit card, providing you have money available. However, once you’ve spent your balance, youll be unable to use the card until the government pays your next federal benefit payment into the account.

    Special Notice To Joint Account Holders

    If your account is a joint account and receives direct deposit benefit payments, you must inform the federal agency and the financial institution of the death of the beneficiary. Payments sent by direct deposit after the date of death or ineligibility of a beneficiary must be returned to the federal agency. The federal agency will then determine if the survivor is eligible for benefits.

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    Are There Any Fees To Use The Card

    Yes, you may need to pay fees for some transactions.

    You’re allowed one free ATM cash withdrawal for each benefit payment. If you need further withdrawals, you’ll pay a fee of 85 cents per withdrawal.

    For an 85 cent fee, you can withdraw cash over the counter at Walmart.

    You can also transfer funds from your Direct Express card into another bank account. You’ll pay a $1.50 fee for each transfer to a U.S. bank account.

    Online purchases and bill payments are typically free. You can also buy money orders from the U.S. Post Office to pay bills and pay only the post office fee.

    Checking your account balance costs nothing, but if you prefer monthly paper statements, you’ll pay 75 cents each month.

    How Can You Transfer Money From Direct Express Card

    Can I add money to my Direct Express card?

    Direct Express is one of the payment platforms that provides you with financial products such as that debit cards. While every payment platform comes with ease and convenience, Direct Express is famous for helping you manage the federal benefits. You can send money from Direct Express to Cash App and a number of other platforms as well.

    Some federal benefits include health insurance, basic benefit plan, life insurance, child care, social security, employee assistance programs, thrift saving plan, and many more. These federal funds are deposited directly to your prepaid debit card account on the exact payment day.

    With the Direct Express Card, please note that you can transfer money only to your savings account or the checking account. In addition to this, transferring money to another card via Direct Express is NOT allowed.

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    Who Is Eligible For The Social Security Debit Card

    Anyone who receives Social Security or Supplemental Security Income benefits is eligible to use this card.

    Because its a prepaid debit card, you can only use your Direct Express Social Security debit card if you have funds in your account. Once youve spent or withdrawn your entire account balance, youll have to wait for your next monthly disbursement to use your card again.

    You cannot deposit personal funds onto the card. You must open a separate bank or prepaid card to deposit personal funds.

    Direct Express Cardless Benefit Access

    You might forget your card. There is a possibility you might lose it. These two scenarios can lead to a delay in accessing your money. That can be a financial disaster.

    With Direct Express, you dont have to worry about it. This program, formerly known as Direct Express Emergency Cash, allows a cardholder to access up to 1,000 dollars of their benefits through a wired money order.

    This is especially helpful should you find yourself in a situation where you may have bills due, need access to grocery money, or any other expense while you wait for your new card to arrive.

    One of the great features of this cardless access program is that it is available to use in all 50 states as well as in the U.S. Virgin Islands and Puerto Rico. If you are traveling and lose your card, you can have a money order sent to you.

    There is a fee for this service. Depending on the amount requested the fee can range from 8.50 to 12 dollars per transaction.

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    Direct Express Cards: Access Social Security And Other Federal Payments Without A Bank Account

    Even if you dont have a bank account, you can quickly access your benefits with the Direct Express® Debit MasterCard® program. The Direct Express card is a prepaid debit card that allows federal benefit recipients to access their payments from any ATM that accepts Mastercard. Using the Direct Express card also means you dont have to keep a minimum balance on the card and there are no monthly fees or costs to sign up.

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    International Use Of The Direct Express Card


    Yes. You can use your Direct Express® card outside the United States, wherever Debit MasterCard® is accepted. See question 3.1 for information about fees that apply when you withdraw cash or use your card to make purchases outside the United States. The United States includes:

    • All 50 states
    • Puerto Rico
    • US Virgin Islands

    Surcharge fees may apply when using your card at an ATM outside the United States or in a location that does not offer a large Direct Express® ATM network at this time .

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    Adjustments To Your Card Account

    There are occasions when adjustments will be made to your Card Account balance to: reflect a merchant adjustment resolve a dispute regarding a Transaction posted to your Card correct deposits or Transactions posted in error or because the Agency required the return of the Benefits received after you died or were declared incompetent . These adjustments could cause your Card Account to have a negative balance.

    If you do not have sufficient funds in your account to cover a Transaction or fee, theamount owed may be deducted from future credits to your Card Account and/or wemay seek reimbursement from you, your estate or beneficiaries.

    Remember, you always have the right to dispute adjustments posted to your Card Account.

    How To Apply For The Direct Express Card

    If you have not yet enrolled in Direct Express and would like to, you have two options. The first option is to follow the Direct Express Application and sign up for the card here.

    The article provides detailed instructions on how to apply for the card and what you need to complete the process.

    Another option is to call Direct Express Customer Service at Card Enrollment Center: 1-800-333-1795.

    See their hours of operation below:

    In addition, you can sign up for the Direct Express card when you apply for Social Security benefits.

    Finally, you can also request Direct Express card after you receive your first benefit check by contacting the Direct Express card enrollment center at 1 333-1795 to sign up for the card.

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